Shipping policy

Processing

All orders ship next business day via FedEx. Orders placed on weekends or holidays ship the following business day.

Delivery Times

Delivery times vary by location:

West Coast: 2 to 5 business days
Central states: 4 to 6 business days
Midwest and South: 5 to 7 business days
East Coast and Southeast: 6 to 7 business days

Shipping Costs

Shipping is calculated at checkout based on your location and order weight.

Tracking

You will receive a tracking number by email once your order ships.

Lithium Battery Notice

Elala suitcases include a removable lithium battery packed separately inside the box. All orders are shipped in compliance with DOT and IATA regulations for lithium batteries packed with equipment.

Delivery Issues

If your order arrives damaged, is delayed beyond the estimated delivery window, or is lost in transit, contact us at support@elalausa.com within 7 days of the expected delivery date and we will resolve it.

Domestic Only

We currently ship within the contiguous United States only. We do not ship to Hawaii, Alaska, US territories, or internationally at this time.