Warranty policy

Elala warrants each electric suitcase against defects in materials and workmanship under normal use for the periods below, beginning on the original date of purchase.

Component	Warranty Period
Suitcase, including frame, wheels, motor, electronics	12 months
Battery	6 months

What This Warranty Covers

Manufacturing defects that affect the normal function of the product, including the motor, wheels, charging port, and electrical components.

What This Warranty Does Not Cover

• Normal wear and tear, and cosmetic damage such as scratches, scuffs, or dents
• Damage from misuse, accidents, drops, or improper storage
• Damage caused by exceeding the maximum supported weight, which is 243 lbs for carry-on models, 287 lbs for check-in models
• Water damage beyond the product's stated rating
• Gradual battery capacity loss over time, which is normal for lithium batteries
• Damage caused by unauthorized repair, modification, or use of non-approved chargers or parts
• Damage from airline or courier handling
• Inability to travel with the product on a specific airline, which is not a product defect

Damage or Defects on Arrival

If your product arrives damaged or defective, this is handled under our Returns and Refunds policy. Please report it within 7 days of delivery with photos.

How to Make a Claim

Email support@elalausa.com with the following:

• Your order number
• Proof of purchase
• A description of the issue
• Photos or a short video showing the defect

Claims must be submitted within the applicable warranty period.

Resolution

For approved claims, Elala will provide a full replacement unit. Replacement units may be new or equivalent to new. This warranty applies to the original purchaser only and is non-transferable.

Shipping

For all approved warranty claims, Elala covers shipping both ways.

This warranty does not affect your statutory consumer rights.